Terms & Conditions

💻 Using Our Website

Who Can Use This Site

You need to be at least 18 years old to make purchases from AutoGenuine. If you're younger, you'll need a parent or guardian to place the order for you. We're required to verify age for certain transactions, especially those involving payment.

Creating an Account

When you create an account with us, you agree to:

• Provide accurate and complete information (wrong addresses lead to delivery problems!)
• Keep your password secure and confidential
• Update your information if it changes (new address, phone number, etc.)
• Not share your account with others
• Let us know immediately if someone accesses your account without permission

You're responsible for all activities under your account. If someone uses your account to make fraudulent purchases, you'll need to prove it wasn't you.

Acceptable Use

Pretty straightforward – don't be a jerk. Specifically, you agree not to:

• Use our website for any illegal purposes
• Try to hack, break, or damage our systems
• Copy our content, images, or product descriptions without permission
• Scrape data or use bots to collect information
• Post fake reviews or manipulate ratings
• Harass our staff or other customers
• Resell our products commercially without authorization

💰 Products & Pricing

Product Information

We work hard to ensure all product descriptions, specifications, and images are accurate. However, mistakes happen. If we discover an error after you've placed an order, we'll contact you immediately to explain the situation and offer options.

Things to know about our product listings:

• Colors might look slightly different on your screen vs. the actual product
• Specifications are provided by manufacturers and we update them regularly
• Compatibility lists are extensive but may not cover every single variant
• Images are for reference – actual product packaging might vary

Pricing

All prices on our website are in Indian Rupees (₹) and include GST unless stated otherwise. Here's what you should know:

• Price Changes: Prices can change without notice. The price you pay is the one shown at checkout, not when you added items to your cart
• Taxes: GST is included in listed prices. The exact tax breakdown will be shown on your invoice
• Discounts: Sale prices and promotional offers have specific terms (like expiry dates or quantity limits)
• Pricing Errors: If we make a mistake and list something way too cheap (or too expensive), we'll reach out to discuss before processing the order

Product Availability

We try our best to keep everything in stock, but sometimes items sell out faster than expected:

• If an item goes out of stock after you order it, we'll notify you within 24 hours
• You can choose to wait for restock (usually 7-15 days) or get a full refund
• For pre-orders or backordered items, we'll give you an estimated delivery date
• If the delay is longer than expected, we'll keep you updated every few days

🛒 Orders & Payment

Placing an Order

When you click "Place Order," you're making an offer to buy the product. We'll send you an email confirmation, but that doesn't mean we've accepted your order yet. We officially accept your order when we ship it and send you a shipping confirmation.

This might sound technical, but it protects both of us. For example, if we discover the product is actually out of stock or there's a pricing error, we can cancel before shipping and you get a full refund.

Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, Amex, Rupay)
• Debit Cards (Visa, Mastercard, Rupay, Maestro)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking from major Indian banks
• Digital Wallets (Paytm, Mobikwik, etc.)
• Cash on Delivery (for orders under ₹25,000 in select locations)

Payment Security

All payments are processed through secure, PCI-DSS compliant payment gateways. We never see or store your complete card details. Your payment information goes directly to our payment partners (Razorpay, PayU, etc.) who handle it according to banking industry standards.

Order Confirmation

After placing an order, you'll receive:

1. Immediate order confirmation email with order number
2. Payment confirmation (within a few minutes)
3. Shipping confirmation with tracking details (within 24-48 hours)
4. Delivery updates as your package moves

Order Cancellation

You can cancel your order for free under these conditions:

• Before Shipping: Full refund, no questions asked. Just email or call us
• After Shipping: You'll need to refuse delivery or return the product (return shipping costs apply)
• We May Cancel: If we can't verify payment, suspect fraud, or the product becomes unavailable

📦 Shipping & Delivery

Shipping Charges

We offer free shipping on orders above ₹2,999. For orders below that, shipping charges are calculated based on weight, dimensions, and delivery location. You'll see the exact amount at checkout before you pay.

Delivery Timeframes

These are estimates, not guarantees (courier companies can be unpredictable):

• Metro Cities: 2-4 business days
• Tier 2 Cities: 3-5 business days
• Tier 3 Cities & Rural: 5-7 business days
• Remote Areas: 7-10 business days

Business days exclude Sundays and public holidays. During sale seasons (Diwali, New Year, etc.), deliveries might take 2-3 extra days due to high volume.

Delivery Issues

If something goes wrong with delivery:

• Damaged Package: Don't accept it! Take photos and contact us immediately
• Wrong Item Delivered: Keep it unopened, take photos, and reach out within 24 hours
• Missing Items: Check the package thoroughly (small parts might be in protective packaging)
• Delivery Delays: Track your order online. If it's stuck for 3+ days without movement, contact us

Delivery Address

Please ensure your delivery address is complete and accurate:

• Include landmarks that help delivery personnel find you
• Add a working phone number where someone can be reached during delivery hours
• Mention if you live in a gated community or building with security
• We can't deliver to P.O. boxes – only physical addresses

↩️ Returns & Refunds

30-Day Return Policy

Not happy with your purchase? You can return most products within 30 days of delivery, provided they're unused and in original packaging. Some exceptions apply (see below).

What You Can Return

Returnable items must be:

• In original, unused condition (no installation, no signs of use)
• In the original packaging with all tags, labels, and stickers intact
• Complete with all accessories, manuals, and warranty cards
• Accompanied by the original invoice

Non-Returnable Items

For hygiene and safety reasons, we can't accept returns on:

• Engine oil, coolants, brake fluid, or any opened fluids
• Electrical items that have been installed or wired
• Custom-ordered or made-to-specification parts
• Clearance or final sale items (clearly marked as non-returnable)
• Products damaged due to misuse, installation, or normal wear and tear

How to Return

1. Contact us within 30 days of delivery via email or phone
2. We'll send you return instructions and a return authorization number
3. Pack the item securely in its original packaging
4. We'll arrange pickup (or you can ship it to us)
5. Once we receive and inspect the item, we'll process your refund

Refund Process

• Inspection: We'll check the returned item within 2-3 business days of receiving it
• Approval: If everything checks out, your refund is approved
• Processing: Refunds are initiated within 5-7 business days
• Bank Timeline: Your bank may take an additional 5-10 business days to credit your account
• COD Returns: Refunded via bank transfer (you'll need to provide account details)

Return Shipping Costs

• Defective/Wrong Item: We pay for return shipping
• Changed Your Mind: You pay for return shipping
• Exchange: We'll cover shipping for the replacement

🛡️ Warranties

Manufacturer's Warranty

Most products come with a manufacturer's warranty (typically 12-24 months). This warranty is provided by the manufacturer, not by us. We're just the middleman helping you get it serviced.

What's Covered

• Manufacturing defects or material failures
• Parts that fail under normal use within the warranty period
• Premature wear beyond what's expected for the part

What's NOT Covered

• Damage from improper installation
• Normal wear and tear (brake pads wearing down is expected!)
• Damage from accidents, misuse, or racing
• Modifications or use with incompatible parts
• Damage from lack of maintenance

Making a Warranty Claim

1. Contact us with your order number and issue description
2. We'll ask for photos/videos of the defect
3. If approved, we'll coordinate with the manufacturer
4. You might need to send the defective part back for inspection
5. Replacement parts ship once the claim is approved

⚖️ Limitation of Liability

This is the serious legal bit. We need to be clear about what we're responsible for and what we're not:

What We're Responsible For

• Delivering the products you ordered in good condition
• Ensuring products are genuine and as described
• Providing customer support and honoring warranties
• Handling your personal data responsibly

What We're NOT Responsible For

• Installation: We sell parts, not installation services. Any damage during installation is your responsibility
• Compatibility: While we provide compatibility lists, you're ultimately responsible for verifying parts fit your specific vehicle variant
• Performance: We can't guarantee specific performance improvements. Every vehicle is different
• Consequential Damages: If a part fails and causes other damage (engine damage, accident, etc.), we're not liable beyond the part's purchase price
• Lost Time/Income: We're not responsible for towing costs, rental cars, lost wages, or business interruption
• Third-Party Services: Mechanics, installers, or other services you hire are independent of us

Professional Installation Recommended

Most of our products require professional installation. Unless you're experienced with car repairs, we strongly recommend hiring a qualified mechanic. DIY installation voids warranties if done incorrectly.

©️ Intellectual Property

All content on this website – including text, images, logos, product descriptions, videos, and design – is owned by AutoGenuine or our content licensors.

What You CAN Do

• Browse and shop on our website
• Share links to our products on social media
• Print pages for personal reference
• Use product images to show mechanics what you're buying

What You CAN'T Do

• Copy our product descriptions for your own website
• Download and reuse our images commercially
• Recreate our website design or branding
• Use our content without giving credit
• Claim our content as your own

If you're a blogger, YouTuber, or content creator and want to feature our products, reach out to us! We're usually happy to collaborate and provide proper permissions.

🏛️ Governing Law & Disputes

Jurisdiction

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Dispute Resolution

If something goes wrong, here's how we handle it:

1. Talk to Us First: 99% of issues can be resolved through a simple conversation with our customer support team
2. Escalation: If you're not satisfied, ask to speak with a manager
3. Mediation: For larger disputes, we're open to mediation before going to court
4. Legal Action: As a last resort, disputes go to courts in Mumbai

Consumer Rights

Nothing in these terms affects your statutory consumer rights under Indian law. The Consumer Protection Act, 2019 still applies, and you can approach consumer forums if needed.

📝 Changes to These Terms

We might update these terms occasionally to reflect changes in our business, new laws, or customer feedback. When we do:

• We'll update the "Last Updated" date at the top
• For major changes, we'll notify you via email
• We'll post a notice on the website for 30 days

Continued use of our website after changes means you accept the updated terms. If you don't agree with new terms, please stop using our website and contact us to close your account.